Fraktpolicy

  1. Shipping Policy

    Last updated: 8 September 2026

    At HAYMAN-JOYCE PROPERTY LIMITED, we aim to process and deliver your order as efficiently as possible. Please read the following information regarding our shipping and delivery procedures.

    1. Company Information

    Company Name: HAYMAN-JOYCE PROPERTY LIMITED
    Company Number: 09171140
    Registered Address: Hayman-Joyce, High Street, Moreton-In-Marsh, Gloucestershire, GL56 0AX
    Store Email: admin@giavellez.com

    2. Order Processing

    Orders are normally processed within 1–3 business days after payment has been successfully received.

    Orders placed on weekends or UK public holidays will begin processing on the next business day.

    Once your order has been dispatched, you will receive a confirmation email containing any available tracking information.

    Please note that processing times may occasionally be longer during busy periods, sales, promotional events, or circumstances outside our reasonable control.

    3. Shipping & Delivery

    We currently offer delivery to the destinations shown at checkout.

    Available shipping methods, delivery charges and estimated delivery times will be displayed during the checkout process before you complete your purchase.

    Estimated delivery times are provided as a guide and are not guaranteed unless expressly stated otherwise.

    Delivery times may be affected by factors outside our control, including courier delays, adverse weather, customs procedures and other unforeseen circumstances.

    4. Shipping Charges

    Shipping charges are calculated and displayed at checkout based on the delivery destination, order and shipping method selected.

    Any applicable delivery charges will be shown before you submit your order.

    5. Tracking

    Where tracking is available, tracking details will be provided by email once your order has been dispatched.

    Please allow some time for tracking information to become active after dispatch.

    If your tracking information has not updated for an extended period, please contact us at admin@giavellez.com.

    6. Delayed or Missing Orders

    If your order has not arrived within the estimated delivery timeframe, please contact us at admin@giavellez.com so that we can investigate the delivery with the relevant carrier.

    Please note that delivery estimates are not guarantees, and delays can occasionally occur after an order has been dispatched.

    7. Incorrect Delivery Information

    Please ensure that your delivery address is correct and complete before placing your order.

    If you provide an incorrect or incomplete delivery address and the order has already been dispatched, we may be unable to redirect the package. Any additional costs associated with re-delivery may be the customer's responsibility where permitted by law.

    8. Damaged Parcels

    If your order arrives visibly damaged, please contact us as soon as reasonably possible at admin@giavellez.com.

    Where appropriate, please retain the packaging and provide photographs of the damaged parcelFor international deliveries, the customer may be responsible for any applicable customs duties, import taxes or other charges imposed by the destination country, and its contents so that we can investigate the issue with the delivery provider.

    9. International Orders

    For international deliveries, the customer may be responsible for any applicable customs duties, import taxes or other charges imposed by the destination country, unless otherwise stated at checkout.

    Customs procedures may also cause delays beyond our estimated delivery times.

    10. Contact Us

    If you have any questions about your order or our shipping policy, please contact us:

    Company Name: HAYMAN-JOYCE PROPERTY LIMITED

    Address: Hayman-Joyce, High Street, Moreton-In-Marsh, Gloucestershire, GL56 0AX

    Company Number: 09171140

    Store Email: admin@giavellez.com